2017

• 9 Steps in Handling a Rude Client
• Make People Want to Work for You
• 7 Personality Traits of a Disengaged Employee
• Simple Ways to Make New-Hires Feel Welcome
• The Hotel of the Future
• Social Media Engagement
• Do You Hire for Skill or for Experience?
• 16 Signs an Employee is Exceptional
• 8 Ways to Refocus a Team
• A Manager’s Guide to Working with Difficult Team Members